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Privacy Policy at Yukon Casino

At Yukon Casino, your trust is the foundation of everything we do. We are committed to protecting your personal information and being transparent about how we handle it. This Privacy Policy is our promise to you, straightforward guide to the data we collect, why we need it, and how we keep it safe. Please read this policy carefully to understand your rights and our responsibilities.

Table of Contents

1. Who We Are and Who Controls Your Data

The “Data Controller” is the entity responsible for protecting your personal information. For all activities at Yukon Casino, the Data Controller is Fresh Horizons Limited, located at Palm Grove House, PO Box 438, Road Town, Tortola, British Virgin Islands, VG1110. We take this responsibility seriously and manage your data in accordance with strict privacy standards.

2. The Personal Information We Collect

To provide you with a secure and seamless gaming experience, we need to collect certain personal data. We’ve broken it down into two simple categories: information you give us directly, and information we collect as you use our services.

2.1. Information You Provide to Us

This is the data you share with us when you sign up, verify your account, or talk to our support team. It includes:

  • Personal Details: Your full name, date of birth, and gender.
  • Contact Information: Your email address, postal address, and telephone number.
  • Verification Documents: To comply with legal requirements, we’ll ask for copies of your photo ID, proof of address (like a utility bill), and sometimes proof of payment method (like a bank statement).
  • Communications: Any information you share when you contact us via email, live chat, or phone.

2.2. Information We Collect as You Play

This data helps us run the casino, protect your account, and improve our services. It includes:

  • Account Details: Your unique username and financial information like credit/debit card details or e-wallet info for transactions.
  • Activity Logs: Information about your account activity, such as deposits, withdrawals, and the wagers you place.
  • Technical Data: Your IP address, the type of browser and device you use to access our services. This helps us optimize our site and prevent fraud. For more details, see our Cookie Policy below.

3. How and Why We Use Your Personal Data

We only use your personal data for specific, legitimate reasons. Every piece of information we collect has a purpose, whether it’s setting up your account, complying with the law, or making your gaming experience better.

3.1. To Set Up and Manage Your Account

First and foremost, we use your name, email, and other details to create and manage your player account. This allows us to provide customer support, process your payments, and send you important service-related information, all in line with our Terms and Conditions.

As a licensed casino, we have strict legal obligations. We process your information to verify your age and identity, preventing underage gambling. We also use it for risk management and to combat fraud and money laundering, which sometimes requires sharing information with financial institutions or regulatory bodies.

3.3. To Personalize Your Experience

We analyze general player patterns and preferences to develop new games and improve our services. This helps us deliver more relevant content and enhance your overall experience. This is done based on our legitimate interest in making our platform as enjoyable as possible for you.

3.4. For Marketing Communications

We may use your contact details to send you information about promotions and offers that we think you’ll find exciting. You are always in control of these communications. Every marketing email includes a clear link to opt-out, and you can update your preferences at any time by contacting The Casino Support Centre. Even if you opt-out of marketing, we will still send essential account-related information.

3.5. For Profiling and Automated Decisions

To better understand your interests, we may use automated processes or profiling. This can be based on things like your location, age, or gameplay activity, helping us tailor our services. You have specific rights regarding this, which are detailed in the “Your Rights” section below.

4. Who We Share Your Information With

We do not sell your personal data. We only share it with trusted third parties when it’s necessary to provide our services, comply with the law, or protect our business.

4.1. With Our Trusted Partners

We work with reputable third-party companies to process your information. This includes partners for customer support, IT services, payment processing, marketing, and data analysis. We have strict agreements in place to ensure they protect your data to the same high standards that we do.

We may be required to disclose your data in certain situations, such as:

  • To comply with a legal obligation or a request from government agencies or law enforcement.
  • To enforce our Terms and Conditions.
  • In the event of a sale or acquisition of our business, where customer data would be a transferred asset.
  • To protect the rights, property, and safety of our company, our users, and our systems.

5. How Long We Keep Your Information

We retain your data only for as long as necessary for legal or business purposes. Once there is no longer a legitimate need to hold your information, we will either securely delete it or, in some cases, anonymize it. Please be aware that certain regulations—especially those related to responsible gambling, self-exclusion, and anti-money laundering—may require us to retain your information indefinitely.

6. Our Commitment to Data Security

Protecting your personal data is a top priority. We implement robust technical and operational measures to prevent unauthorized access, loss, or destruction of your information.

6.1. Technical and Operational Measures

We use strong technical safeguards like encryption, tokenization, and password protection to secure your data and the systems where it is stored. Operationally, we limit access to your information to only those employees who need it to perform their jobs, ensuring your data remains confidential.

6.2. International Data Transfers

Sometimes we may need to transfer your personal data to countries outside the European Economic Area (EEA). When we do, we ensure that your data is protected to the same high standards as required within the EEA, using legal safeguards and agreements to protect your rights.

7. Your Rights Over Your Personal Data

You have several rights regarding the personal information we process. You can request to:

  • Access Your Data: Obtain a copy of the personal information we hold about you.
  • Correct Your Data: Amend any information that is incorrect or incomplete.
  • Delete Your Data: Request the deletion of your personal information, where it’s no longer needed.
  • Restrict Processing: Place limitations on how we process your data in certain circumstances.
  • Withdraw Consent: You can withdraw your consent for marketing at any time by opting out or contacting support.

To exercise any of these rights, please contact us at [email protected]. Please note that these rights are not absolute and may be subject to legal and regulatory requirements. We aim to process requests within 30 days.

8. Our Verification Policy

By registering an account, you consent to us conducting any necessary verification checks. We reserve the right to ask for documents after deposits or before withdrawals to confirm your identity and comply with anti-fraud and anti-money laundering regulations.

The documents we may request include:

  • A clear copy of a valid identity document (passport, national ID, or driver’s license).
  • Proof of your residential address (e.g., a bank statement or utility bill no older than 3 months).
  • Proof of ownership for the deposit method used.

In some cases, we may require these documents to be certified by a registered Notary. Your account may be frozen if we are unable to complete this verification.

We use cookies to provide a better and more personalized service. This section explains what they are and how we use them.

9.1. What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. They help the website recognize your device and remember your preferences, making your navigation smoother and your experience better.

9.2. How We Use Cookies

We use cookies for several key reasons:

  • Session Management: To allow you to log in and navigate the website securely.
  • Functionality: To remember your preferences, like your chosen language or media settings.
  • Fraud Prevention: To store information that helps us prevent fraudulent activity.
  • Tracking: To understand how you arrived at our website, which helps us with marketing.

9.3. How to Manage Your Cookies

You can delete or stop cookies by adjusting your browser’s privacy settings. However, please be aware that disabling certain cookies—especially “session” cookies—may prevent you from accessing some features of our website or logging into your account.

10. How to Contact Us

If you have any questions about this Privacy Policy, or if your personal information changes, please get in touch. You can contact our data protection team by emailing [email protected] or by writing to us at Fresh Horizons Limited, Palm Grove House, PO Box 438, Road Town, Tortola, British Virgin Islands, VG1110.

11. Changes to This Policy

We reserve the right to change this Privacy Policy at any time. We may notify you of significant changes via email. All changes are effective from the “Updated” date shown below. Your continued use of our services after this date means you accept the new policy.

This Privacy Policy is effective as of 26 October 2025.