Responsible Gambling Policy

Our commitment to Responsible Gambling is at the very core of everything we do. It’s a promise to provide you with the tools, support, and resources you need to ensure your gambling experience always remains a positive one.

Gambling should always be seen as a form of entertainment, a way to unwind and enjoy some thrilling gameplay. It’s not a way to make money or solve financial problems. The moment it stops being fun, it’s time to take a step back.

We believe in empowering our players with information and tools to manage their play effectively. This page is your dedicated resource for understanding how to play responsibly and where to turn if you ever feel you need support. We’re in this together, and our goal is to ensure that every session you have with us is safe, controlled, and enjoyable.

Tips for Staying in Control

A key part of responsible gambling is awareness. Keeping your habits in check ensures that you always stay in the driver’s seat. Before you start playing, it’s helpful to keep a few things in mind. This could be your personal checklist for a healthy and balanced gaming experience.

Set a Budget: Always decide beforehand how much money you can comfortably afford to spend, and stick to it.
Know Your Limits: Decide how much time you want to spend playing and take regular breaks.
Don’t Chase Losses: Accept that losses are a part of the game. Trying to win back what you’ve lost can lead to bigger losses.
Play with a Clear Mind: Avoid playing when you’re upset, stressed, or under the influence of alcohol. A clear head makes better decisions.
Balance is Key: Ensure gambling is just one of your many hobbies, not your only one.
Remember, It’s a Game of Chance: There are no systems or formulas that guarantee a win. Enjoy the randomness and the suspense.
Celebrate Wins Wisely. When you’re winning, it’s a great feeling. Consider taking a break and enjoying your success rather than pushing your luck.

If you ever feel uncertain about your habits, we also offer a quick self-assessment test on our platform to help you reflect on your play.

Practical Tools to Help You Play Safely

We believe in providing practical, easy-to-use tools that give you complete control over your account and your gambling habits. These features are available to all our players in New Zealand and can be accessed by simply reaching out to our support team. They are flexible and allow you to choose what works best for you.

Setting Your Own Deposit Limits

One of the most effective ways to manage your spending is to set personal limits on your deposits. This proactive tool helps you stick to your budget before you even start playing. You can set daily, weekly, or monthly deposit limits, whatever suits your personal financial situation.

To set up your limits, just contact our support team. They’ll discuss the options with you and apply the limits you request. It’s important to note that if you decide to increase or remove your limits, a 24-hour cooling-off period will apply. This is a deliberate safety feature designed to give you time to reflect on your decision, ensuring it’s a considered choice rather than an impulsive one.

Taking a Break: Cooling-Off Periods

Sometimes, all you need is a short break to reset. If you feel like you’re playing too much or that the game is no longer fun, our cooling-off option is the perfect solution. This tool allows you to temporarily suspend your account for a period of your choosing, ranging from 24 hours up to 6 weeks.

During this period, you won’t be able to log in, deposit, or play. It’s an excellent way to take a step back, clear your head, and ensure you return to the games refreshed and with a clear perspective. Just like with deposit limits, our support team can set this up for you quickly and without any fuss.

The Self-Exclusion Option

If you feel that your gambling habits are becoming a problem, or if you simply want to take a prolonged break for any reason, we offer a formal SELF-EXCLUSION option. This is a more serious commitment and a powerful tool for players who need to stop gambling for a lengthier period.

You can request a self-exclusion period of 6 months or longer. Once this is activated, your decision is irreversible for the duration of the chosen period. We will take all reasonable steps to prevent you from accessing your account or opening new ones.

To initiate a self-exclusion, you must contact our support team. They will guide you through the process, which requires a formal request via email from your registered address to [email protected]. This ensures the decision is properly documented and confirmed. We strongly advise you to consider this decision carefully and to also self-exclude from any other gambling operators where you hold accounts.

We’re Here to Help, 24/7

If you have any questions about our responsible gambling tools, or if you just want to talk to someone about your account, our dedicated support team is available 24 hours a day, 7 days a week. They are trained to handle all queries with sensitivity and in complete confidence. Whether you need help setting personal limits or want to discuss the self-exclusion process, they are your first point of contact.

You can reach them via Live Chat for an instant response or email them directly. For players in New Zealand with specific queries, you can contact us at [email protected].

Access to Professional Support

While we provide the tools to help you stay in control, sometimes the best course of action is to speak with a professional. There are several fantastic organizations that offer free, confidential advice and support for anyone affected by problem gambling. We highly recommend reaching out to them if you or someone you know needs help.

Gambling Helpline in New Zealand
Te Kakano (Māori Gambling Helpline)
PGF Services (Problem Gambling Foundation)

Protecting Minors: Our Strict Age Policy

Our commitment to Responsible Gambling extends to vigorously preventing underage access to our platform. Casino play at Yukon Gold is strictly prohibited for anyone under the age of 19, or the legal age of majority in their jurisdiction, whichever is greater.

We use verification checks to confirm the age of our players. Any account found to be used by a minor will be immediately closed, and any winnings will be forfeited. We urge parents to be proactive in preventing underage access by using filtering software and keeping their login details secure. It is a shared responsibility to protect minors, and we take our role in this very seriously.